Credit Card

Is my credit card debited at the time of reservation?

No. Your credit card is debited at the time of pickup or return only. The credit card is used to confirm your booking as a security measure. (exception - Europcar - see terms and conditions).
Can I get a complete "quote" without entering any credit card details?

Yes, you can for all of our suppliers. You do not need to add credit card details at all to book, with the exception of commercial vehicle bookings, or booking through our Thrifty Direct link. Europcar may ask for credit card details, however, these are completely secure and your card will not actually be charged until you arrive.

Will I be charged by failing to show up?

No, however, if you supply a credit card when booking, you need to cancel any booking prior to 24 hours to pick up or you will be charged a cancellation fee. If you do not offer any details when booking, you will not be charged a fee to cancel at the last minute.
What happens when I book and the page says 'unavailable' and to call you?

We operate on a supply and demand basis, which means someone was probably trying to book the same car as you and got in first. What you can do is try again and book the next car on your search list. The price will be a tiny bit higher, but that's how supply and demand works...

So please try again, if you're quick you'll find another deal straight away, if not, you can always call us and we can guide you through it!
Why does my location revert back to Adelaide Airport when I click search?

This is a common problem on Mac computers. It is because the Safari program has technical difficulty with Java Script, though there are ways to get around this. Firefox produces a program for Mac computers, so that program can be used without hassles, instead of Safari.
Will my overseas drivers license work for Australia?

If you have held a valid, unrestricted drivers license, for a minimum of 12 months and it is in English you will not require an international permit. If you do not have these prerequisites then you will need an international permit. All documents must be original. No photocopies are recognised.

Frequently Asked Questions about Car Rental in Australia

What happens if I receive a Speeding Fine?

Your car hire company will take one of the following actions:

Charge your credit card for the amount detailed on the fine.

Supply your information to law enforcement agencies, who will in turn issue a fine to your postal address.

In any case is advisable that you pay any fines you receive before leaving the country. Failure to pay fines received in Australia may result in refusal of a hire car, refusal of entry or cancellation of a visa on a return visit.

How do I add a child seat to my booking?

Child seats can only be added once you have made a booking, so the cost of the seat will be added on top of the quote we give you. Once you have your reservation number, either contact your supplier directly, or Vroom, to add on the child seat. We will need to know the size/ age of the child and how many seats to add.

As baby seats are considered necessary safety equipment, some airlines will not count the seat in the luggage allowance. Please confirm with your airline, as you may be able to bring your own for free.
When do I get my discount?

Avis, Budget, Hertz, Europcar and Thrifty all show your prices including discount during the quoting process. No further discounts can apply to the reservation. Refer to the car rental company for airline loyalty programmes.

Is your site secure?

Yes, when you go into any of the suppliers booking engines you initiate and Secure Socket layer (SSL) session BUT the https: does not show up or the little paddle lock because the sites are framed. If you right click in the body of the page and check properties you will see that you are in a secure SSL session.

Is my credit card debited at the time of reservation?

Can I travel with my pets?

As each location is different, it is best to contact your pick up depot beforehand.

Suppliers will generally allow small pets to travel along with you, though the car must be returned in the same condition in which it was rented out. Cleaning fees will apply. If there is any damage from the pet, you will be charged for the damage or charged the extra cleaning fee. Traveling with the proper equipment is advised.

You are not allowed to travel with pets in a Thrifty vehicle.

Can I make a reservation for a One Way car hire?

Yes you can. All of our suppliers allow one way rentals via the Quicker website. Please note: one way rentals may incur a one way fee, though this fee will always be included in our quote for your vehicle.

Why is it more expensive when I say I'm a foreign customer?

The differences in price are due to different insurance regulations in each country, eg. some residents have lower quotes as most credit cards carry insurance and so they do not need to be charged extra.

Each different country has a different rate that needs to be charged according to the insurance terms and conditions of each rental supplier. These laws make some rates slightly higher than some others. Unfortunately this is unavoidable and part of the conditions of renting a car.
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Interesting Car Rental Facts

One Way Car Hire

Can I make a reservation for a One Way car hire?

Tips for safe travelling in Australia

Telephone and Communications

In an emergency dial 000 (not 999). This will link you to the ambulance, fire and police services.

Need an interpreter? The telecommunications provider Telstra offers a 24 hour translation and interpreter service. Dial 13 14 50. The local white pages telephone book will provide more information.

Phone cards are a popular way of accessing the public phone system. Cards are available from selected newsagents and stores. Selected public phones also accept credit cards. Public phone call assistance is available by dialling 013.