Credit Card

Is my credit card debited at the time of reservation?

No. Your credit card is debited at the time of pickup or return only. The credit card is used to confirm your booking as a security measure. (exception - Europcar - see terms and conditions).
Can I get a complete "quote" without entering any credit card details?

Yes, you can for all of our suppliers. You do not need to add credit card details at all to book, with the exception of commercial vehicle bookings, or booking through our Thrifty Direct link. Europcar may ask for credit card details, however, these are completely secure and your card will not actually be charged until you arrive.

Will I be charged by failing to show up?

No, however, if you supply a credit card when booking, you need to cancel any booking prior to 24 hours to pick up or you will be charged a cancellation fee. If you do not offer any details when booking, you will not be charged a fee to cancel at the last minute.
What happens when I book and the page says 'unavailable' and to call you?

We operate on a supply and demand basis, which means someone was probably trying to book the same car as you and got in first. What you can do is try again and book the next car on your search list. The price will be a tiny bit higher, but that's how supply and demand works...

So please try again, if you're quick you'll find another deal straight away, if not, you can always call us and we can guide you through it!
Why does my location revert back to Adelaide Airport when I click search?

This is a common problem on Mac computers. It is because the Safari program has technical difficulty with Java Script, though there are ways to get around this. Firefox produces a program for Mac computers, so that program can be used without hassles, instead of Safari.
Will my overseas drivers license work for Australia?

If you have held a valid, unrestricted drivers license, for a minimum of 12 months and it is in English you will not require an international permit. If you do not have these prerequisites then you will need an international permit. All documents must be original. No photocopies are recognised.